RETURNS & EXCHANGES

RETURNS & EXCHANGES

HOW DO I EXCHANGE A SHIRT I PURCHASED?

Unworn/unwashed items may be exchanged for another item using the following instructions. Send your unworn/unwashed items to us at:

Unusual Tees
c/o StitchMine Embroidery
4344 Regency Dr.
Glenview, IL 60025
USA
Include a note (or, ideally, write on the packing slip and include that) with the following information:

  1. The order number, or the name and email address of the purchaser.
  2. Please list the item(s) you are returning, and write “return for refund.”

Please Note: 
-Customer pays return shipping on exchanges. We recommend using the US Postal Service, as we find they have the most affordable rates. But you can ship it via any major carrier. 
-We do not charge a restocking fee.
-If you have any questions about the return process, email us at info@stitchmine.com.

HOW DO I RETURN A SHIRT I PURCHASED?

Unworn/unwashed items may be returned for a full refund less shipping charges within 30 days. The refund will be given through the original method of payment. We cannot send cash refunds. It will go back onto the credit card or into the Paypal account that placed the order. If you want to send a return, please mail unworn/unwashed items to us at:

Unusual Tees
c/o StitchMine Embroidery
4344 Regency Dr.
Glenview, IL 60025
USA

Include a note (or, ideally, write on the packing slip and include that) with the following information:

  1. The order number, or the name and email address of the purchaser.
  2. Please list the item(s) you are returning, and write “return for refund.”

Please Note: 
-Customer pays return shipping on exchanges. We recommend using the US Postal Service, as we find they have the most affordable rates. But you can ship it via any major carrier. 
-We do not charge a restocking fee.
-If you have any questions about the return process, email us at info@stitchmine.com.

I WAS SENT THE WRONG OR DEFECTIVE  ITEM 

I

While it is rare, mistakes can happen. If we make a mistake on your order, or a defective shirt slips through, we apologize and will be happy to fix the issue ASAP. Please contact us at info@stitchmine.com with your order number and specifics on what we messed up, and we will take care of it for you. This is done at no cost to the customer, since it is our mistake! Typically we will send you a replacement shirt, and include a prepaid envelope for you to send the defective / incorrect shirt back to us.